I ve used chegg and my book got there lickety split. Decide to drop a class and now you wanna drop the book. This date can be found in my account and in your order confirmation. Six easy ways to save on textbooks with chegg teensgotcents. We have a 21 day any reason guarantee policy so send that unwanted book back to us. Chegg understands the issues in higher education, invests in diversity, and. If you end up loving the class and its accompanying textbook, you can purchase your rental at any time or extend the length of a rental if a test gets pushed back. From there return the book for a refund and you can order. I ordered my books for summer semester and when i opened the box i saw they had sent me the wrong book it had the right chegg label but it was stuck on the wrong book. May 15, 20 rules and guidelines for renting with chegg com chegg. If you cancel within 14 days of placing your order, you will get your money back. Whether that means free subscriptions to extra chegg services, free shipping on your textbooks, or just a discount on your purchase, you can use to make your chegg purchase work more in your favor.
I added my card to the account and ordered my book and got a four week feee trial. Sep 06, 2012 did your professor change your book on you last minute. You can access it from different devices, so if one device gets lost or crashes, you simply use another device to go online and see your book. In the interest of processing your order as quickly as possible, there is only a brief window of time where you will be able to modify or cancel your order after it has been placed. The chegg app bugged when making an order for a calculus book, and it ordered the. The issue was classified by gethumannachell at the time as a warranty claim problem, and was later reported to. Chegg will inspect your book and pay you within 110 days depending on your payment method. I always get at least 3 of my questions unsolved or solved in the wrong way. Chegg offers the option to return any rentals within 21 days of your order for any reason, which is a great feature in case you drop or cancel a class. There are a few instances where you may receive something you didnt order. Answer to what if i order the wrong book can i return it for the right one skip navigation. Chegg allowed me to return the book and reimbursed me in full for the rental fee.
Chegg did your professor change your book on you last. Get buying tips about textbook rental delivered to your inbox. Your refund will be applied when the books get checked back in at our warehouse. I wanted to cancel one of the books i ordered, but keep the other. If the physical book does not satisfactory, or if it turns out to be unnecessary or simply the wrong one, return the book to the thirdparty partner in the same condition it was received. I have order from chegg in the past but this time my books are qu. It was supposed to go to a different textbook renting company. If you were given a credit from customer support, it may not be redeemed for cash.
On 1226 i received an email stating that we will not accept my book and i can either donate the book or have the book returned at no cost. I ordered a book off of chegg and when it came, they had sent me the wrong book. On november 1st, 2017, gethumanyak reported to gethuman that they were having an issue with chegg and needed to get in touch. But i recieved this book with an box and packing slip. I usually trade in my books to amazon and get a decent amount of money back for them. You have 14 calendar days to return an item from the date you purchased it.
Your etextbook, notes and highlights are all stored online, in the cloud. Would chegg send me a book through a different company. If you return your rental after the initial rental refund period, you wont be eligible for a refund of the rental fee. The book was described as new and the price wasnt such a discount, so i bought it. Sep 12, 2018 then just few days ago, i finally got a mail from chegg saying that the book i requested was out of stock and it is now back in stock, also mentioning that they are shipping me the book, which doesnt make any sense because when i ordered the book rental through my friends account, i got the book right away. First time using chegg, they have good prices for their book rentals. Apparently, chegg bought out cramsters and i received an email from them and. The problem is the book that went to wrong address is still listed in my account.
If an item is eligible for return to an amazon books, amazon 4star, or amazon pop up, you will have the option to select amazon instore dropoff. Rentbuy books on chegg save up to 90% on textbooks. I ordered a book that was shipped to wrong address. Chegg problem reported to gethuman by gethumanbiancag november 1st, 2017 report details. You can receive payment via american express gift card, or chegg credit. Chegg problem reported to gethuman by gethumancslewan october 31st, 2017 report details. Oct 01, 2016 on october 31st, 2017, gethumannachell reported to gethuman that they were having an issue with chegg and needed to get in touch. I had ordered the wrong book from ebay and the seller had a no return policy so i was stuck with until i could view the full answer. From there return the book for a refund and you can order your new one. Plus, when youre done with the book you can resell it and make some cash. I tried to contact chegg through their email but theres no response. It obviously depends on how far you are from santa clara i live on the west coast, but i think my book was from a warehouse in kentucky or something. Ime you have to have an idea as to how to solve the problem so you can tell when the chegg answers are wrong.
I rented this one time because i was low on book money and renting from chegg was the best option. The issue was classified by gethumanyak at the time as a overcharge on account problem, and was later reported to be fixed on november 3rd, 2017. I went to go log on my account to end the free trial before i get billed and apparently i have the wrong informationso. Apparently, chegg bought out cramsters and i received an email from them and logged into my. In addition, youll find great book recommendations that may be of interest to you based on your search and purchase history, as well as the most wished for and most gifted books. I ordered books yesterday and they have not shipped. I placed an order to extend a book but realized it was the wrong book. You will need to send it back and request the right one, you can call chegg here. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. Once you place your order, youll be able to track your textbooks through the app at just a touch of a button. If youre going to use chegg you need to learn how to properly use chegg.
But i had to take the time to print out the label to send back the wrong book and send it out. Rules and guidelines for renting with chegg com textbooks. If an item is eligible for return but cannot be returned to an amazon books, amazon 4star or amazon pop up. Simply print a return label and get it back to us within 21 days from when you placed your order. I added my card to the account and ordered my bookand got a four week feee trial. I think i opened a chegg account with the wrong email when i ordered my book. The fastest way to contact chegg, the best chegg phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer. They also offer a selection of etextbooks, which can be rented to save you time and money. They were both for my financial accounting class, one was the text book and the other was the study guide. Learn to solve each problem quickly one step at a time and identify where you went wrong before you turn it in. They say they will ship the correct book immediately if they ship the wrong one and to notify them, but i have notified them repeatedly to no avail.
On october 31st, 2017, gethumanmelyna reported to gethuman that they were having an issue with chegg and needed to get in touch. I ordered two books from them last weekend, and have no tracking information for one of them, but the other book is being shipped by usps and they are not very good with tracking information. This issue has happened several times in my recent subscriptions and i tend to find the answers using similar websites like chegg. How do i change the shipping address on my chegg s order. The best experience i had with chegg was when i rented a book for a class and ended up dropping it within the first 2 weeks. I think i opened a chegg account with the wrong email. Jan 28, 2017 on november 1st, 2017, gethumanyak reported to gethuman that they were having an issue with chegg and needed to get in touch. Click here to tweet, chat or call our chegg customer service team and get help for any service from textbooks to chegg study. I paid for priority shipping, one book arrived 5 days later priority is 23 days and it was the wrong book, the second is. Ysk about chegg, an incredibly cheap textbook rental service. I used to like chegg, i have a chegg study subscription and now they accuse me at least once a month that i am sharing my account. Chegg credit can be used toward any book that chegg rents or sells, even shipping and tax. Furthermore, i have found that even if the final answer is wrong its usually just that one small step that gets you on your way. Chegg ceo rosensweig was, in march 2016, among over 80 ceos to sign a letter denouncing a north carolina law that invalidates legal protections against the discrimination of lgbt people.
We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. Chegg ships books the same business day if ordered before noon est, or the next business day if ordered after noon est. Also they confidently never refund me for the days that they stole from my subscription. I paid for priority shipping, one book arrived 5 days later priority is 23 days and it was the wrong book, the second is still in transit and it is now day 7 and the third is lost so far.
Sep 14, 2017 many times answers are subjective that you submit in the forum. It takes time to get through these steps according to other users, including time spent working through each step and contacting chegg if necessary. Anyone can say theyre redeemed, but actions truly speak louder than words and in his latest book, writing my wrongs. Youll even be able to use a chegg coupon code at checkout through the app. There are a few important things to keep in mind when returning an ebook you purchased from the vitalsource store. What i didnt know was that their website took me to the book without the access code. I was sent the wrong book, it has a completely different isbn than the one i ordered and is not even on my order slip. Chegg problem reported to gethuman by gethumannachell. Jan 08, 2012 the only downside to chegg is that the book isnt yours so you obviously cant resell it. The online returns center allows you to return items you did not order. Just enter your isbn, get a quote, and ship your books to chegg. The school doesnt use this book anymore can i return it for a refund. All of our textbooks come with a 21 day satisfaction guarantee, 14 days for etextbooks.
I dont really want a refund i want the books i ordered should i send. Ysk about chegg, an incredibly cheap textbook rental service that. Ok so im new at rentingpurchasing textbooks online and i was wondering which website is better. In addition, eligible items purchased on can be returned at a participating physical store location.
You can return most items purchased at an amazon physical store for a full refund within 30 days of purchase. Wrong text book bought bought correct one need refund. From here you can select the order, choose return, and follow the instructions. So far most of them have been pretty bad, like slow shipping, they shipped the wrong book, etc. Every book they send me is in good condition and in a timely manner. The issue was classified by gethumanmelyna at the time as a make a purchase problem, and was later reported to be fixed on november 9th, 2017. If you have purchased or rented a digital or physical textbook from chegg and need to return it, just log in to your account on the chegg. There was a set of links telling you what to do if you ordered the wrong book, but nothing about of you were sent the wrong book. You can return your rental through your account within the initial rental refund period to receive a full refund.
I thought i would give them a second chance so again in the spring 2009 first week in february 2009 i ordered three books. Get the book back to ups two days early, not the day of. If for some reason the books you ordered from chegg are not what you expected, there is a 21 day return policy. When i went to track book info, i found that the book was no longer getting here at all. I went to go log on my account to end the free trial before i get billed and apparently i have the wrong informationso i cannot end the free trial. Gethumanhanahbu did not yet indicate what chegg should do to make this right. I ordered books from chegg and they were delivered to the wrong address. The reason for the 3 stars is because of the service. On october 31st, 2017, gethumannachell reported to gethuman that they were having an issue with chegg and needed to get in touch. The publisher solution manuals are almost flawless. So we put together how do i get a refund from chegg. Not only did i get the wrong book, but the book i got was not new.
Under the books you should be able to click return. How do i change the shipping address on my cheggs order. Id share my order number so chegg could respond and defend themselveshelp me out personally, but im not so sure theyre in the business of helping. I sent the book back with the proper packaging, stamps, and labels, but they charged me to replace the textbook anyway. After thousands of chegg customers came to gethuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. I tried to cancel immediately but was told that was not possible and the chat person was not concerned about helping. I thought i would give them a second chance so again in the spring 2017 first week in february 2017 i ordered three books. I had ordered the wrong book for my history class i sent it back to chegg and i r. Thats not to say that even nearly everyone working there is this way, but the people in charge seem so. Tracey fedan hey chegg, i ordered a book and it was the. On the left, under purchases, click to expand the order details. Several of my friends have had great experiences with cheggs return policy, even when they accidentally ordered the wrong book. I mailed my book and was given the estimate of 1218 for payment. I created an account with chegg on 1282017 in order to sell a textbook.
I contacted the seller directly, they did not get back to me quickly as advertised by them. However, they sent me the instructors version of one of the books, and i cannot find anyone to help me. Life, death, and redemption in an american prison, proves that seeking a second chance takes perseverance and crazy, unwavering faith. Refresh the page that should make the book available immediately. I called and the girl i spoke to said they would send me out the correct book i ordered right away. Gethuman3534144s customer service issue with chegg from september 2019. If you cant return your books using ups, youll be responsible for any shipping fees back to chegg. Plus, if you drop a class or accidently order the wrong book, chegg has your back with 21 day riskfree returns. Hey chegg, i ordered a book and it was the wrong book. Are you able to ship the book to the right rental company if i provide the shipping label. The text shipped in an official chegg box, the study guide shipped separately i believe from a different location. From time to time, chegg may offer savings programs that give students a discount when they enter a code at checkout.
The issue was classified by gethumannachell at the time as a warranty claim problem, and was later reported to be fixed on november 15th, 2017. In case you get rating less than or equal to two, youll not be paid for that particular question. If you return the wrong book or personal property to our thirdparty. D added up her book order for spring on the campus bookstore site and the total, with all but one of the books being used, was 623. If you ordered the wrong book, you can still return the book for a refund. I received a book that was completely upside down and the pages w. In 2014, chegg announced a partnership with ingram content group, which expanded, in 2015, to give ingram full management of chegg s distribution. We have a 21 day any reason guarantee policy so send that unwanted book back to us within 21 days of placing your order for a refund.
Even though chegg already offers textbooks at huge discounts, theres nothing wrong with getting extra savings. If that doesnt work, try these troubleshooting steps. Moreover, whenever i tend to give a low rated answer, someone will negotiate me. I have purchased all of my textbooks for the last 5 years of college through chegg. Here are just a few examples of the types of questions we were being asked or problems reported by users like you. Answer to i received that wrong book in the mail and called chegg. I contacted chegg and i was given credit to order another book. When you rent textbooks from chegg, can you can save yourself money versus buying the books. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact chegg in an easytouse summary, as well as a full comparison of the 5 ways to reach chegg, compared by speed and customer recommendations.356 241 996 632 1240 774 1495 263 1189 530 1114 1367 936 423 132 383 450 93 167 1041 576 734 1588 998 134 1375 993 271 67 295 1278 684 583 622 1355 455 495 1296 388 507 1274 448